Shipping policy

Delicate products are packaged with special care (bubble wrap, pallets, etc.). Products are delivered to the address indicated by the customer. Shipments will be made after payment confirmation; for bank transfers, the credit to our account is valid; for credit card payments, the transaction confirmation from the credit card company is valid. Shipping costs are indicated separately from the product price. The customer is always informed of the shipping costs before completing the purchase process and making payment.
The order will be fulfilled within the timeframe specified on the website. All deliveries are made by courier and generally take place within 14 business days after receipt of payment for deliveries in Italy. Standard delivery is intended to be at street level/curbside. The courier is not authorized to
bring the product into the home and/or delivery location. The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product, will constitute proof of transport and delivery of the goods. You are required to inspect the package upon delivery. Any visible damage
must be immediately noted on the courier's delivery note by signing "subject to inspection," specifying the reason (for example: "Subject to inspection due to damaged/opened box"). You must also take and send photos of the damage to Orvett. We are not responsible for delays in shipping and delivery. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by shipping couriers, customs procedures, or events beyond our control. Orvett Srl applies the Incoterms 2020 rules to define responsibilities, costs, and risks related
to transportation.

The applicable delivery rate depends on the type and choice made during the purchase process.

For End Consumers: Unless otherwise agreed, sales are considered DPU
(Delivered at Place Unloaded) to the address provided by the customer. The seller
assumes the costs and risks of transportation to the destination, including unloading
of the goods. For shipments outside the EU, any duties, local taxes, or import customs
clearance charges are the sole responsibility of the customer.

For Companies and Professionals: During checkout, business customers can choose
between the following methods: a) EXW (Ex Works) Delivery: The goods are
made available to the customer at the Orvett Srl warehouse (located in Mussolente, Vicenza). The risk of loss or damage is transferred to the customer when the goods are made available. Loading and export procedures are the responsibility and expense of the customer. b) DPU (Delivered at Place Unloaded) Delivery: The seller
organizes transportation and unloading at the destination. The risk is transferred to the customer upon
unloading at the agreed-upon location. Import customs
clearance procedures are the responsibility of the customer. c) Non-EU Customer Obligations (EXW Delivery)
In the case of EXW sales to non-EU countries, the Business Customer undertakes
to provide the Seller, within 90 days, with documentary proof of export
(e.g., exit MRN), under penalty of Italian VAT being charged where applicable.